Call Center Use Case
Instantly detect fraudulent activities in customer calls by verifying voices and spotting deepfakes with our secure, easy-to-integrate voice biometrics technologies—empowering call centers to prevent accounts from unauthorized access, reduce losses from impersonation attempts, and enhance customer trust.
Phonexia's market-leading, on-premises voice biometrics technologies integrate seamlessly into call center platforms via REST/gRPC APIs—enabling rapid analysis of calls to verify callers, detect voice manipulations, and discover fraud attempts.
Is Audio Usable?
Instantly evaluate audio quality with the Audio Quality Estimation technology to ensure reliable voice biometrics results.
Who Is Speaking When?
Separate agent and caller voices with timestamped labels using the Speaker Diarization technology.
Is It Male or Female Voice?
Instantly match the caller's voice against saved voiceprints with the Speaker Identification technology to confirm identity.
What Is the Age Range?
Detect morphed, synthetic, or cloned voice deepfakes with the Deepfake Detection technology to discover fraudulent attempts.
What Language Is Spoken?
Transcribe speech in 60+ languages with the Speech to Text technology for complete context and evidence.
Available exclusively via Phonexia Speech Platform, our voice biometrics technologies are designed for scalable on-premises or private-cloud deployments—giving you full control over customer data processing, supporting GDPR compliance.
Your confidential audio never leaves your servers.
Seamless Technology Stack
Phonexia's technologies are built natively into the Phonexia Speech Platform, which offers user-friendly access to a unique suite of easy-to-integrate voice biometrics and speech recognition technologies.
Leading Innovation
Our research and development teams work closely with the NIST-renowned speech research group at Brno University of Technology, applying the latest breakthroughs to our industry-leading software.
Support That Cares
Our Europe-based team of experts is always ready to help with any challenge, because we genuinely care about the success of our customers worldwide who rely on our secure, on-premises technologies.
