Case Study

As part of a European Law Enforcement Agency, the Unit for

the Suppression of Organized Crime tackles organized crime of

varying scopes on a daily basis. To prevent crime with a limited

amount of human resources and to keep up with the pace of

organized crime groups, it needs to use a state-of-the-art

approach.

Goal

The unit had to investigate a network

of seven people involved in money

laundering and drug trafficking crimes.

It was necessary to analyze 750 hours

of intercepted audio recordings and an

additional 120 hours of audio gathered

from covert home surveillance.

The number of cases running in parallel,

combined with the scarcity of time

and human resources, demanded an

automated software solution that would

significantly improve agents’ efficiency

and speed up the extraction of important

and actionable insights from the

recordings.

The ultimate goal was to reduce

the time needed for call analysis

and minimize the number of people

involved. It was important to be able to

solve such cases as quickly as possible to

prevent any more damage being caused

by these criminal activities.

Solution

Phonexia’s AI-powered voice biometrics

and speech recognition technologies

were chosen as the perfect fit for the

software solution developed by a

Phonexia partner. These technologies

offered rich integration possibilities,

on-premise development, and the most

accurate speaker identification capability

available on the market.

Although the solution used the full range

of Phonexia technologies, it was mainly

the crucial combination of Phonexia

Speaker Identification and Phonexia

Keyword Spotting technologies that

enabled the extremely effective way of

analyzing speakers and the content in

large amounts of audio.

30 new phone numbers

connected to previously unknown

criminal organizations.

"Despite Phonexia’s extensive

range of speech and voice

recognition technologies,

Phonexia experts were always

ready with an answer and

very supportive in all areas. All

clarifications were delivered

even faster than the agreed

period."

Customer Testimonial